FAQ

General

Qynn was founded to revolutionise how individuals and corporates view, access and analyse SME corporate data and information.
Our data is generated from a number of sources, including the formal submissions made by every company in the UK and other public data sources.
Our data is updated as soon as we are notified that something has changed within any UK company.
Yes. Please contact us via email at hello@qynn.co.uk to find out more on our API.
No, but if we do, we'll tell you!
We love hearing from customers - you can email us at hello@qynn.co.uk or via our Twitter handle, #AskQynn.

Privacy

The personal data that Qynn has about you will include personal data you have provided to us and personal data we may have collected about you from third party sources. If you are connected to a legal entity such as a public company, Qynn will store personal data about you in relation to that legal entity such as company director and shareholder information.
Qynn processes a portion of your personal data based on your explicit consent. You give us your consent when we ask for personal data such as your name and you provide this to us usually through an online form. Qynn processes other personal data based on our legitimate interest, that is to provide services and products in the public's interest which help them meet with compliance and legal obligations, protect them against fraud, reduce financial risks by having comprehensive information on individuals and corporate entities, and provide marketing solutions to help them grow their business.
Qynn will erase personal data that you have explicitly consented, that is personal data that you have provided to us. You may withdraw your consent at any time. If you wish to withdraw your consent, please contact us (see section 6 of our privacy policy).

As for personal data which you haven't explicitly consented, Qynn has legitimate grounds to gather and process this personal data in accordance with the GDPR (see section 4 of our privacy policy).

If you feel Qynn's processing of your personal data impacts your rights and freedoms, please contact us (see section 6 of our privacy policy).

Your right to erasure does not apply if processing is necessary for one of the following reasons:

  • To exercise the right of freedom of expression and information
  • To comply with a legal obligation
  • For the performance of a task carried out in the public interest or in the exercise of official authority
  • For archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing
  • For the establishment, exercise or defence of legal claims

Pricing

You are subscribed for as long as you want to be. Our account packages are billed monthly and cancellation is simple.
Yes, but we will still charge you for the remainder of the month.
No. It is crucial, therefore, that you have the funds in place before you place the order.
You can access your payment details in the payment details section within your account.
Invoices can be found in your account under the invoice section.
Yes, however you would be paying for two which seems a little silly.
Assuming that there are two or more of you in the team, then you can find all subscribers within the administrators section of your account. If you’re not the administrator, then you won’t be able to see this.
No. Each user needs a separate account and we monitor usage against our fair usage policy.
Oops. That's nothing to do with us unfortunately and you will need to contact your bank for more information.
We use Stripe, the global payments house, to process all payments. We are PCI compliant through their payment vehicle and no payment data is held on our servers.
Yes. Please see the link here to claim your free month. As with any great deal though, it has to work for us too. Therefore, please note that any referral fee will be deducted from your billed amount at the end of the second month of the referral.

Data

Our data is generated from a number of sources, including the formal submissions made by every company in the UK and other public data sources.
Our data is generated from the formal submissions that are required by UK law for each and every company that has traded in the last 20 years. We only report what they report.
We have not needed to do so to date, however if you are so keen to use our data and a monthly Qynn licence just won't cut it ... the feel free to email us at hello@qynn.co.uk with your contact details and let's chat.
We tell you when a Company has ceased trading or is dormant. This information can be found on the Company page overview.

Subs

To cancel you subscription, go on your subscription page and click the "Cancel my subscription" link within the table.
Yes. Unless you cancel your subscription before your billing cycle renews, you will automatically be charged for the next month.
Your subscription cycle begins when you buy the plan, and renews every month. For example, if you begin your plan on December 25th, your cycle will renew on January 24th the following month.
Yes, the new subscription will be applied and you will have access to the new section immediately.
Yes, but the balance on the account will be charged to your credit card.
No. You'll have access to the subscription and what it has to offer until the end of your subscription period.

Account

We do our best to have the best deliverability when we send transactional emails. However, unfortunately, sometimes it may happen that you don't receive them, even in your spam folder. In this case, please contact us so we can help you!
You can do this by going to your account settings and clicking on the "Change my email address" under the "Email" field, which shows your current email address associated with your account.
You can change your password by going to your account settings, inputting the new password into the "password" field and your current password into the "current password" field, then clicking "Update my account".

Help

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